The digital channels take prominence in the Banco Mercantil Santa Cruz representing 95% of the transactions

Due to the situation, Banco Mercantil Santa Cruz carries out more than 95% of its banking operations digitally, generating an average of more than 100,000 transactions per day. The most common banking operations are balance enquiries, transfers between accounts and to other accounts and deposits at ATMs. The most used channel is the cell phone (Mobile Banking), to which customers can now subscribe with a simple call to the Bank’s consultation centre. Transactions through the Mobile Application grew from 45% to 65% of total operations, generating a daily average of almost 70,000 transactions.